FAQ

We ship worldwide! Orders are fulfilled and shipped from our print-on-demand partner facilities. Shipping times vary by destination — typically 5–10 business days for the US and 7–15 business days internationally.

Each item is made to order. Production takes 2–5 business days, plus shipping time. US orders typically arrive within 7–12 business days. International orders within 10–20 business days.

Since all products are made to order, we don't accept returns or exchanges for buyer's remorse. However, if your item arrives damaged or defective, please contact us within 7 days of delivery and we'll make it right with a replacement or refund.

We're so sorry to hear that! Please email us at support@bartylife.com with your order number and a photo of the damaged item within 7 days of delivery. We'll send a replacement at no extra cost.

At the moment, our products are not available for personalization. All designs are as shown in the product photos. Stay tuned — personalized options may be coming soon!

Our mugs are made from high-quality ceramic. They are dishwasher safe and microwave safe. Available in 11oz and 15oz sizes.

We currently don't offer gift wrapping, but our products make beautiful gifts just as they are! You can add a personal note in the order notes at checkout.

Once your order ships, you'll receive a tracking number via email. You can use it to track your package directly on the carrier's website.

We accept all major credit cards (Visa, Mastercard, Amex) and PayPal. All transactions are secure and encrypted.

If your estimated delivery date has passed, first check your tracking link. If there's no update or the package appears lost, contact us at support@bartylife.com and we'll investigate right away.